| Capital Markets · GBS Advisory
Agentic AI · GCC Strategy · Capital Markets

AgentShift for Capital Markets.

A role-level map of a wholesale bank's Capital Markets and Commercial Lending operation that decides, for every role, whether the work should stay onshore, move to a Global Capability Centre, be run by an agent, or some combination of the three.

Open the interactive module → See how it works
In scope
Sales & Trading CIB Operations Risk & Compliance Commercial Lending Agile Delivery
What it is
A decision map for where Capital Markets work should live.

The bank runs its Capital Markets and Commercial Lending work entirely onshore today — there is no GCC yet. AgentShift takes that operation, breaks it down to the role level, and scores every role for two things at once: how feasibly an AI agent can do the work, and where the work should sit.

Each role is placed on a five-way decision: keep it onshore, hand it to an agent, build it in a Global Capability Centre, run it as a GCC pod with agents, or wait. The result is a single picture a leadership team can act on — built from 102 roles across 10 function columns in the two business lines.

Numbers, headcounts and scores on this map are built from a wholesale-bank operating model. The interactive module lets you re-size them to your own organisation.

01
Role-level decomposition
Function column → process area → job role, with a headcount on every role.
02
Agent Impact Score (0–10)
Transaction intensity, decision complexity and regulatory exposure.
03
Five-way feasibility decision
Keep · Agent-Direct · Wait-then-Agent · Hybrid · GCC-Lift, per role.
04
Greenfield GCC view
All work onshore today; the feasibility decision is the recommended move.
What it answers
Six questions a Capital Markets leadership team is asking.

Standing up a GCC and adopting agents are usually treated as separate programmes. AgentShift answers both at once, role by role.

Q1

Which roles can an agent run today?

The Agent-Core set — high-volume, bounded operations work in trade processing, settlements and servicing.

Q2

What should we build in a GCC, and what should we skip?

Movable work that pays back in a GCC versus work an agent handles in place — so you never build a pod you will retire.

Q3

What stays onshore?

Front-office judgement, client-facing coverage and regulator-anchored roles, where people stay accountable.

Q4

How much cost and capacity is in play?

Capacity released, net savings and a three-stage view — onshore cost, after a GCC move, after agents.

Q5

Where do we start, and in what order?

The decision sorts into a sequence: high-confidence operations first, judgement-heavy work approached later.

Q6

What is the risk profile of each move?

A regulatory exposure score on every role, so autonomy and location are set by risk, not by appetite.

How it works
Decompose. Score. Classify. Sequence.

The same four steps run across both business lines, so a Capital Markets map and a Commercial Lending map read the same way.

1

Decompose

Break the operation into function columns, process areas and the job roles that staff them.

102 roles · 10 columns
2

Score

Rate each role on transaction intensity, decision complexity, regulatory exposure and tool readiness.

Agent Impact · 0–10
3

Classify

Place every role in one of three agent tiers and one of five feasibility zones.

3 tiers · 5 zones
4

Sequence

Turn the map into a roadmap and a business case, lowest-risk roles first.

Roadmap · value & risk
The agent decision
Agent-Core, Agent-Augmented, Human-Core.

Each role's score places it in one of three tiers — the part an agent plays in the work. These are the colours used throughout the module.

Score 8.0 – 10

Agent-Core

The agent is the worker

High transaction intensity, low decision complexity. Settlements, confirmations, reconciliations and payments processing. People move to exceptions and oversight.

60–80% of effort displaced
Score 5.0 – 7.9

Agent-Augmented

People lead, agents assist

Agents take the sub-tasks; people own judgement and exceptions. Research, credit analysis, electronic execution and covenant monitoring.

30–50% productivity gain
Score 0 – 4.9

Human-Core

Agents on the periphery

High judgement or regulatory exposure. Trading, coverage, M&A advisory, underwriting and credit approval. Invest in people; use agents as tools.

10–20% efficiency uplift
The GCC decision · five feasibility zones
For every role: keep it, move it, or agentise it.

The tier says what an agent can do. The feasibility zone says what to do with the work — the heart of a greenfield GCC strategy, where the whole estate starts onshore.

Keep Onshore

Stays where it is. Client-facing, judgement-heavy or regulator-anchored work.

Anchor onshore

Agent-Direct

Handed to an agent in place. Mature tooling, bounded task — never built in the GCC.

Skip the GCC

Wait-then-Agent

The right candidate, the market is not ready. Hold, then agentise on a trigger.

Stage for later

Hybrid

A GCC pod and agents together — the GCC as a transformation lab from day one.

GCC + agent

GCC-Lift

Move to the GCC as labour arbitrage; standardise first, agentise over time.

Move to the GCC
The greenfield estate, sorted by move
Of the in-scope onshore roles, the share that lands in each zone.
20% 27% 7% 31% 15%
Keep Onshore
Agent-Direct
Wait-then-Agent
Hybrid
GCC-Lift
VIEW LAYERS: Agent Impact ★TransactionDecisionReadinessOffshoringFeasibility ★Savings MapCapacity ReleasedEconomics
The live Capital Markets and Commercial Lending agent-impact treemap
The agent-impact view — the same map, every function scored from 0 to 10Green is lower agent impact (people-led); amber to red is higher (agent-led). The number is the score; tile size is the role population.
The live Capital Markets and Commercial Lending feasibility treemap
The live Capital Markets and Commercial Lending map, coloured by the feasibility movePurple Keep · red Agent-Direct · orange Wait · blue Hybrid · green GCC-Lift. The number is the agent-impact score; tile size is the role population.
The Capital Markets module dashboard — feasibility split and the onshore-to-GCC bridge
The greenfield bridge — every onshore role sorted into its move, with the three-stage economics

The same engine drives the live module. Change the layer — Agent Impact, Decision, Readiness or Feasibility — and the treemap recolours. Change the transform — Savings, Capacity or Economics — and it reads out the value.

Set the estate size, the base cost and the business line to match your own organisation, then read the capacity released, the net saving and the onshore-to-GCC bridge straight from the map. The views above are taken from the live module.

The interactive module
Open the live map.
AgentShift · Capital Markets + Commercial Lending

A live, role-level feasibility treemap.

Switch layers — Agent Impact, Transaction, Decision, Readiness, Feasibility. Drill from function column to process area to job role. Re-size the estate and base cost to model your own organisation, and read the onshore-to-GCC bridge and the three-stage economics.

102
Roles
10
Function columns
5
Feasibility zones
2
Business lines
Open the module →